Terms of service

Who operates MovesThem

MovesThem is operated by AICLIPSE TECH LLP. Contact support@movesthem.com about these terms, your account or an order. These terms apply to our website, free resources and creator-research services. A separately signed agreement may vary specified commercial terms. Mandatory legal rights continue to apply.

Accounts and access

You must be at least 18 and legally able to enter this agreement. If you act for an organization, you must have authority to bind it. Provide accurate account and billing information, protect your credentials and tell us about suspected unauthorized access. Do not share an individual login to bypass seat limits or access another workspace without permission. Your subscription grants authorized users a limited, nonexclusive right to use the purchased service during its paid term. Describing the service as intended for business use does not remove mandatory consumer rights.

Your plan and service scope

Your order identifies the available features, users, currency, billing period, research allowance and export permissions. You purchase that defined service; a roadmap or sales discussion is not a commitment to deliver additional features. Research coverage depends on the supported sources, fields and evidence described for your service.

Prices, payment and renewal

Monthly subscriptions renew automatically at the end of each billing period unless you cancel. Before payment, your order must show the selected plan, currency, applicable taxes, total, billing interval and renewal terms. Your billing record identifies the next renewal date and time. INR and USD are independently set regional prices.

To stop the next renewal, cancel through the billing route identified in your receipt or send your cancellation request to support@movesthem.com before that renewal date and time. We use the time your email reaches us, not the time we read it. If a renewal is charged because we process a timely request late, we will refund that renewal. Cancellation otherwise leaves access available until the end of the paid period.

Where a payment provider acts as merchant of record or reseller, your receipt identifies the transaction seller and its relevant terms. MovesThem supplies and supports the product. Our cancellation remedy above remains our responsibility even if a provider has already started processing a debit.

Material price increases apply only to a future renewal with at least 30 days’ advance notice, or longer where required. You may stop renewal before the change takes effect. We do not increase the price of an already-paid period retroactively.

Research credits and evidence

One research credit covers one standard research check: one supported question about one creator using up to 30 available content items. The maximum credit use is shown before execution. Unsupported requests identified before execution are rejected without a research charge. A completed investigation may find insufficient evidence; any charge for that work is disclosed in advance. Technical failures, duplicates and internal retries do not produce extra charges.

Included allowances reset each billing period without rollover. Reopening a saved answer does not use research credits. Saved-data access and retention are separate from allowance resets. Credits are service-use units, not cash or transferable property. We do not enable automatic paid overages.

Export allowances count distinct creator records within a billing period and do not deduct research credits. Re-exporting the same record in that period does not consume another export. Only approved fields are included.

Free evaluation

The evaluation includes the usage allowance and duration shown on our pricing page. No card is required and no subscription starts automatically when it ends. We may prevent repeated or fraudulent evaluation use.

Plan changes, cancellation and delivery

An upgrade requiring payment shows the charge for your confirmation before it takes effect. Downgrades ordinarily apply at the next renewal. An unsuccessful payment does not grant unpaid access or credits. Access to the purchased digital service follows confirmed successful payment and any activation conditions disclosed with the order. Nothing is physically shipped.

Canceling renewal, requesting a refund and deleting an account are separate actions. See our refunds and cancellation policy. If payment succeeds but access fails, email support@movesthem.com with your order reference.

Research limitations and third-party rights

Creator records and content may be historical, incomplete or unavailable. Review source context, observation dates and uncertainty before consequential decisions. Absence of evidence is not proof that something never happened. We do not guarantee creator responses, campaign results or revenue. These limitations do not excuse a material misdescription or failure to supply the purchased service.

Platform and creator rights remain with their owners. Access to a field is not consent to contact its subject or permission to republish or resell it. Client sharing and exports must follow the permissions stated for the service; a subscription does not transfer ownership of third-party content.

Your content and acceptable use

You retain your rights in briefs, notes and other material you submit. You authorize us and relevant contracted providers to process it to deliver and secure the service, as described in our privacy notice and any applicable data-processing agreement. Share only information you have authority to provide.

Do not use MovesThem for unlawful discrimination, harassment, unauthorized surveillance, spam, infringement or exploitation of sensitive personal data. Do not introduce malicious code, bypass access or usage controls, resell restricted records or systematically extract data beyond your permitted scope.

Suspension, termination and responsibility

We may restrict access when reasonably necessary to address a security incident, unlawful activity, material breach or nonpayment. Where appropriate and lawful, we will give notice and an opportunity to resolve the issue. Urgent protective action may precede notice. Suspension does not automatically remove a valid refund or legal right.

If we permanently discontinue a prepaid service without customer breach, we will refund its unused prepaid portion, subject to applicable law and the transaction process. We exercise reasonable care in delivering the purchased service. Nothing here excludes liability that cannot lawfully be excluded. We do not promise a contractual uptime level unless separately agreed.

Changes and questions

We may update these terms prospectively. Material changes will be communicated with appropriate notice; changes requiring consent will not rely solely on continued use. The terms accepted for your order remain relevant to that transaction. For account, billing or legal questions, email support@movesthem.com.