Which plan is right for me?+
Choose Starter for focused creator research. Choose Pro for a larger monthly research and export allowance, whether you work alone or with others. You do not need a team to use Pro; its included editors let you collaborate when needed. Contact sales for capacity beyond the plans shown above.
What can I do in the free evaluation?+
Use the evaluation allowance shown above to try a real research brief. No card is required, and the evaluation does not automatically become a paid subscription.
What does one research credit cover?+
One research credit covers one standard check: one supported question about one creator using up to 30 available content items. Reviewing 20 creators against three questions uses up to 60 credits. You see the maximum credit use before a batch runs. Browsing stored results and reopening saved answers do not use research credits. Creator exports have a separate allowance and do not deduct research credits.
What if the evidence is missing?+
Requests we already know are unsupported are rejected before charging research credits. A completed investigation can still find inconclusive evidence; its credit cost is disclosed before it runs. Technical failures, duplicate processing and internal retries do not create extra charges.
Do unused credits roll over?+
Included research credits reset each monthly billing period and do not roll over. Reopening a saved answer does not consume another check. Saved-result access and retention are separate from your monthly allowance.
How do creator exports work?+
The export allowance counts distinct creator records exported during a billing period. Exporting the same record again within that period does not use another export. Only the fields permitted for your service are included; an export allowance is not a contact-unlock or content-republication license.
Can I cancel my subscription?+
Yes. Cancel through the billing route identified in your receipt or email support@movesthem.com before your next renewal date and time. No sales call is required. We use the time your email reaches us; if our processing delay causes a renewal charge after a timely request, we refund that renewal. Normal cancellation keeps access until the paid period ends and does not automatically refund the current period.
Can agencies share research with clients?+
Tell us how you plan to use the research so we can confirm permitted client sharing and export fields for your scope. You retain rights in your own briefs and notes. Third-party content and creator records remain subject to their applicable permissions.
Are there overage charges or extra taxes?+
There are no automatic paid overages. Research stops at the available allowance. Applicable taxes are shown before payment; the displayed INR and USD prices are separate regional prices rather than exchange-rate conversions.
Do you offer custom plans?+
Yes, contact sales to discuss higher research volumes or more editors. We will confirm the supported scope, allowances and price with you before an order. Custom requirements are assessed individually.